Purchase Terms

Shopping directly at sagensweden.com gives you access to our entire current range and an opportunity to purchase unique jewelry from our Archive collections.

When you order: Once we receive your order, it takes approximately 1-2 working days for us to process it. We ship via DHL, providing a traceable package. Domestic shipping takes between 2-3 days. For international orders, we use UPS Standard, taking approximately 2-5 days depending on your location worldwide.

If you want to return: Upon the arrival of your package, you can try the jewelry at home at your leisure. You can return a product within 14 days after receiving your package. Naturally, the jewelry must be unused and returned in its original condition. If you want to make a return, please follow the steps below:

  1. Send an email to: sales@sagensweden.com with your order number and the reason for your return.

  2. Mail the return to:

    Sägen AB (Note: It's important to include AB, or there may be issues during delivery) Norra Bulltoftavägen 65a 212 43 Malmö

    Include the order number and your name. You are responsible for the return shipping. The returned products must be in original condition, unopened packaging, and unused. The customer is responsible for ensuring the product reaches Sägen AB.


  3. If the customer received the wrong item or in case of a complaint, Sägen AB covers all shipping costs.

If you wish to exchange for another piece of jewelry, you can place a new order.

We handle your case when your return is received and process a refund within 14 days. We always assess the returned goods; if the product is damaged, scratched, used, or delayed, it will affect the refund.

General conditions: These conditions apply to all users of Sagensweden.com and will apply to all your future transactions with Sägen and visits to Sagensweden.com. Sägen reserves the right to change these terms. The date of the last update is at the end of the Purchase Terms. Users are responsible for keeping themselves updated with such changes.

Disclaimer: We cannot guarantee that all items in Sägen's webshop are in stock at the time of your order. In case of incorrect stock status affecting your order, we will contact you shortly via phone or email.

Sägen cannot guarantee that the content on sagensweden.com is always free from errors or typos. Nor can we guarantee that all information is up-to-date. Sägen can change the content on the website at any time.

Colors, size, and shape: We cannot guarantee that the colors on the website are fully equivalent to the actual colors of the jewelry. This depends on the color settings on your computer and screen. Since all jewelry is handmade, the size and placement of the pattern may vary slightly from the image, but we do our best to match your expectations. Otherwise, we believe our customers appreciate the feel and charm of handmade jewelry.

Privacy: All personal information stored on Sagensweden.com will be handled with the utmost care. The information we store will not be sold or used for purposes other than ensuring you receive the best possible service. It will only be used to inform you about special offers and other marketing activities related to Sägen. When you register on the webshop, you can choose not to receive information from Sägen. If you wish to unsubscribe from information from Sägen, send an email to info@sagensweden.com, including your email address and a brief description of the matter.