Refund policy

At Sägen AB, we strive to ensure you are completely satisfied with your purchase. If for any reason you need to return a product, please follow our return policy outlined below.

Return Conditions

• Try at Home: When your package arrives, you can try the jewelry at home at your leisure.
• Return Period: You can return a product within 14 days of receiving your package.
• Condition: The jewelry must be unused and returned in its original condition.

How to Return

1. Provide Order Number and Your Name: Always include your order number and your name in the return package.

2. Choose Return Method:

• Return with UPS: Contact us via email at sales@sagensweden.com to arrange a return with UPS. UPS Return
• Return with Budbee: Use the Budbee app to initiate your return. Read more about Budbee returns here
• Return with DHL: DHL Return

3. Return Shipping Costs: Customers are responsible for the return shipping costs, unless otherwise stated below.

4. Incorrect Item or Complaint: If you have received an incorrect item or have a complaint, Sägen AB will cover all shipping costs. Please contact us to receive a shipping label.

5. Exchange: If you wish to exchange for another piece of jewelry, please place a new order.

Handling of Returns

• We will process your case when your return is received and issue a refund within 14 days.
• We always assess the returned items. If the product is damaged, scratched, used, or delayed, it will affect the refund amount.

If you have any questions about our return policy or need further assistance, do not hesitate to contact us at sales@sagensweden.com.

Thank you for shopping with Sägen AB!